Help & support
Contact support
Stuck on a model, a download or a payment? Email us and tell us what happened. The details below help us find the problem faster.
Support email
support@proppo.com
What to include
- 01
Your account email
The address you sign in to Proppo with, so we can find your account.
- 02
The model or job
The model's link from your browser's address bar (proppo.com/assets/…) or the job ID, if you have it.
- 03
A screenshot
Of what you see, or the error text you got. For payments, add the date and the amount.
Never send us your password or card details.
Find an answer yourself
- GuidesMake pets with AI, rarity tables, triangle budgets and more.
- Import into Roblox StudioFile > Import, scale, rigs, animations and textures, step by step.
- FAQCredits, downloads, commercial use and file formats.
- Pricing and creditsWhat everything costs, plus cancelling, invoices and refunds.
Reporting a model that copies your work or breaks our rules? See copyright and content reports.